+31 (0)50 211 3802

Frequently Asked Questions

Please find our response on the most frequently asked questions below. If you can’t find the answer you are looking for please reach out to us at renske@tupspace.com

Do I need to assemble the TUP myself?

Yes. The TUP is extremely easy to assemble. Two people can put it together in roughly 30 minutes. You won’t even need tools, although 1 or 2 step ladders could come in handy.
Note: We can make an offer for assembly in Europe.

How much does a TUP cost?

Our ScaleTUP goes for €4.995,-. That includes a chair and shipping within Europe.

What are the office requirements?

To ensure optimal ventilation and assembly, your office ceiling must be at least 236 cm high. A power socket needs to be close. TUPs come in a couple of pieces during transport. If the TUP needs to be passing through elevators, stairs and doors please note that the largest element is about 220 cm in length.

To which destinations can TUPs be shipped?

We ship all over mainland Europe. We are working hard to add more destinations worldwide. Are you outside of Europe and do you want to order a TUP? Just send us a message. We will figure out a way to help you.

Is shipping included in the price?

Yes, shipping all over mainland Europe.

What are the dimensions of a TUP?

Height 226cm, width 123cm, depth 123cm

Which design options are available?

We keep it simple, TUP is available in one design option: ScaleTUP Panda. Panda includes a dark (felt) exterior with a light (felt) interior. All woodwork is in white.

What are the TUP configuration options?

We can mount the door in any of the TUP walls. At an additional charge we can include a transparent panel to create a see-through TUP.

What are the customization options?

Do you want an office pod in specific colors or bearing your logo? Our Special Projects Team is here to help you with any specific requirements. Custom Build Projects start at 4 units with pricing as of €5.495,- per unit. Contact us to discuss options.

Is a TUP completely soundproof?

No. But you probably don’t want it to be. In our experience people like some white noise while working. Otherwise they feel completely disconnected from their colleagues.

Is a TUP ventilated?

Yes. We have designed it to keep you cool while working, and installed a low noise ventilator.

How long does shipping take?

Shipping normally takes 3-4 weeks from completion of the invoice.

Where is your showroom, so I can see a TUP in action?

We don’t have showrooms (yet). But we have TUPs located all over Europe. Our clients are often happy to show you their TUP and share their experiences with you. Just contact us and we’ll find out where the nearest TUP is located.

Do you have a return policy?

Yes. We are confident that you will like our product, but if you are not happy with the TUP, you can return it without extra charge within 100 days after purchase. Please contact us if you have any problems with your TUP. We will do our utmost to help you.

Do you work with resellers?

No, not at the moment. We ship directly from our factory to your doorstep. At some point in time we might decide to include a reseller model as well as expanding our own reach.

What is your payment policy?

Our process of production and delivery starts immediately after receipt of your payment.

How does your ordering process work?

Read all about the ordering process here.